Accessibility

All public areas of The Gardens are accessible by wheelchair, except for a viewpoint area within the Sunken Garden known as "The Mound." Only motorized or standard wheelchairs are permitted. Due to the design and layout of the gardens, we are unable to accommodate Segways. The main viewpoint is accessible. The Visitor Information Centre has an attendant-assist washroom. (Also see Wheelchairs.)

Baby changing areas

All washrooms have baby changing areas.

Baby Strollers

Strollers are available, free of charge, on a first-come, first-served basis at the Visitor Information Centre.

First Aid

Should you have any first aid concerns please go to the Visitor Information Centre or, in an emergency, contact any staff member.

Lost & Found

To report a lost item, or to turn in a found item please visit the Visitor Information Centre.

Luggage/small items storage

The Visitor Information Centre is able to hold luggage and small items for you while you tour the gardens.

Maps

Visitor maps, in 19 languages, showing the various gardens and paths are available at the Visitor Information Centre.

Parking

• Bicycles - You may lock your bicycles in the main storage area within the main parking lot, or use one of the few racks in the bus parking area.
• Cars - There is no charge for parking. We have a number of parking spaces available for those displaying disabled parking permits and requiring the spaces.
• RVs - There is no charge for parking. No overnight parking is possible. RVs are parked in the bus lot.

Pay Phones

There are pay phones available in a number of locations, including the Visitor Information Centre.

Pets

Pets are allowed, but must be on short leashes and kept under control. If you forget your leash, please visit the Visitor Information Centre where you may borrow one. Refuse bags are available.

Please take note, the Fireworks displays on Saturday evenings through the summer are very loud, and distressing to most animals. We ask pet owners NOT to bring their pets to the Fireworks shows.

Picnicking

Picnic tables are conveniently located adjacent to the main car parking area.

Postal Services

The Visitor Information Centre has a mail drop box and there is a small supply of postage stamps is available for purchase.

Umbrellas

For those rare times it rains in Victoria, clear plastic umbellas, for your onsite use, are located in many areas about The Gardens.

Wheelchairs

There is a limited number of wheelchairs available, free of charge (but requiring a $10 refundable deposit), on a first-come, first-served basis. The refundable deposit may be paid with cash, debit or credit card. We do not take reservations at any time of the year, nor can we provide an escort/assistant to help push the chair. Only motorized or standard wheelchairs are permitted.

Wharf

Should you choose to arrive by boat, we have a map image detailing wharf and cove conditions you're likely to find at The Butchart Gardens.

For local marina info, UTM coordinates we have some detailed information on this download PDF

Contact Visitor Services