Please note, costumes and period style or historical dress is not permitted in The Gardens. For more information please view our Garden Etiquette or call us at 250-652-4422.
Effective January: selfie sticks are not permitted at The Gardens for the safetly and enjoyment of all visitors.
Strollers are available on a first-come, first-served basis at the Visitor Centre (no reservations). While free of charge a $10 refundable deposit is required.
Baby Changing Areas
To make visits more pleasant for young families, we’ve equipped all our washrooms with baby changing areas.
For first aid assistance please visit the Visitor Centre or, in an emergency, contact any staff member.
Lost & Found
To report a lost item, or to turn in an item please visit the Visitor Centre.
Luggage/Small Items Storage
The Visitor Centre is able to hold, at no charge, luggage and other small items for you while you tour The Gardens.
Cars: Parking is free. We have parking spaces dedicated to serve visitors with mobility issues.
Bicycles: Bike racks are located in all parking areas. Visitors arriving by bicycle may also take advantage of the no-charge storage in our Visitor Centre, for helmets and bags.
RVs: Parking is free but no overnight parking is possible. RVs are parked in the bus lot.
There are pay phones available in the Bus Parking Lot. If you need assistance finding one, please ask any staff member.
Pets are welcome, but must be kept on short leashes. To purchase a leash ($7.99) or pick up a refuse bag, please drop by the Visitor Centre. We have five pet water fountains throughout The Gardens. We cannot accommodate pets inside our dining or food services areas*. Note: We ask pet owners not to bring pets to the Firework shows as the loud sounds can distress most animals.
* Registered service dogs are exempt.
Picnic tables are on the grass adjacent to the main car parking area. For other areas, check with staff in our Visitor Centre.
The Visitor Centre sells postage stamps and has a mail drop box to send postcards to friends and family.
If it rains, we lend umbrellas for your onsite use. If it begins to rain they will be put out as soon as we are able in all parking lots and throughout The Gardens.
We have a limited number of wheelchairs to lend. While free of charge a $10 refundable deposit is required. They are available on a first-come basis (no reservations.) Escorts/assistants are not available to push wheelchairs. Only motorized or standard wheelchairs/personal mobility scooters are permitted. Due to the design and layout of the gardens, we are unable to accommodate Segways. Scooters may be rented with advance notice from Motion Specialties in Sidney or Victoria.
If you plan to arrive by boat, please refer to our mooring diagram detailing wharf and cove conditions. For local marina info and UTM coordinates please refer to our wharf-information PDF.
Our dock is intended for dinghy docking. All dinghies must depart the dock by closing time. Please follow instruction from Gardens' staff at all time.
Please note: the wharf is currently closed. Scheduled to reopen January 21st, 2017.