How we are protecting our Visitors:

  • Please do not visit if feeling ill.
  • Controlled entry at the Admission Gate, Wharf and Turnstile entrances allows staff to monitor attendance level.
  • Masks or face coverings are mandatory inside facilities.
  • Hand sanitizer is available at several locations.
  • Plexiglass has been installed to provide a safety barrier, where necessary.
  • Some benches, tables and chairs have been removed to reduce gathering and the chances of hard surface exposure.
  • To facilitate physical distancing on pathways, the use of camera tripods is currently not permitted.
  • Some restrooms are closed, enabling more frequent cleaning of those remaining open.
  • Touch points are sanitized frequently using an appropriate virucide.
  • Complimentary umbrellas are not available for use.
  • Wheelchairs & Strollers are loaned without a deposit transaction and are disinfected between use.
  • The Dining Room Restaurant: Limited seating, following all guidelines from the PHO and WorkSafe BC. Effective September 13, 2021, all visitors 12 years and older will be required to show proof of vaccination to access The Dining Room.
  • Coffee Shop: Limited seating, following all guidelines from the PHO and WorkSafe BC, take-away service available.
  • Seed & Gift Store: Reduced hours, following protocols to allow for physical distancing, capacity monitoring and sanitary precautions. No food permitted inside.

How we are protecting our Staff:

  • No visitors, staff or contractors experiencing signs or symptoms of COVID-19 are allowed on property.
  • Staff experiencing signs or symptoms of COVID-19 are directed to use the BC Self-Assessment Tool and follow its instructions.
  • Company sick policy has been reinforced with staff, with the understanding that they are to stay home if sick; if they become ill at work they are sent home immediately.
  • Human Resources is closely monitoring and tracking staff illness.
  • Following all existing and new guidance provided by WorkSafe BC.
  • Masks or face coverings are mandatory inside public facilities.
  • Mandatory COVID-19-specific training for all staff.
  • All non-essential work travel postponed.
  • Work spaces have been modified to enable staff to maintain distance of 2m/6 ft.
  • Smaller company communal break areas have been closed to reduce gathering, main break areas are open with staff staggering break times to allow for adequate physical distancing.
  • If more than one person in a company vehicle, occupants must be spaced apart. If physical distancing is not possible a mask or face covering must be worn.
  • High touch surface areas are regularly wiped down with a recommended virucide.
  • Easy-access to hand washing and hand sanitizers.
  • Relevant signage and resources are posted throughout staff areas.
  • Task-specific PPE is available, including gloves, masks, respirators and face shields in appropriate locations.

How our operations have adjusted:

  • Operating on reduced hours, capacity and facilities and amenities. The list of operational changes can be found here: COVID-19 Update.
  • Staff are monitoring for physical distancing.
  • Doors remain open where possible.
  • Credit and debit accepted; cash is not accepted.