How we are protecting our Visitors:

  • Visitors must answer screening questions prior to being admitted.
  • Controlled entry at the Admission Gate, Wharf and Turnstile entrances allows staff to monitor attendance level.
  • All visitors are required to wear non-medical masks or face covering at all times while visiting, some exceptions apply.
  • Hand sanitizer is available at several locations.
  • Plexiglass has been installed to provide a safety barrier, where necessary.
  • Directional signs have been installed throughout the gardens and staff members are positioned at key locations to monitor physical distancing and promote one-way traffic where possible. Visitors are spoken to prior to their admission to explain required safety procedures.
  • Some benches, tables and chairs have been removed to reduce gathering and the chances of hard surface exposure.
  • To facilitate physical distancing on pathways, the use of camera tripods is currently not permitted.
  • Some restrooms are closed, enabling more frequent cleaning of those remaining open.
  • Touch points are sanitized frequently using an appropriate virucide.
  • Complimentary umbrellas are not available for use.
  • Wheelchairs & Strollers are loaned without a deposit transaction and are disinfected between use.
  • The Dining Room Restaurant: Open with limited seating and reduced hours, following all guidelines for physical distancing and sanitary precautions. A maximum of six guests, belonging to the same group, may be seated at a table.
  • Coffee Shop: Limited seating, following all guidelines for physical distancing, take-away service is also available. Flow of traffic is maintained through use of arrows, signs are printed on floors and cones to keep 2m/6ft distance between people, doors are propped open, hand sanitizer is located at entry and exit, separate entry and exit are clearly marked.
  • Seed & Gift Store: Reduced hours, following protocols to allow for physical distancing, capacity monitoring and sanitary precautions. Face coverings are mandatory inside the store.

How we are protecting our Staff:

  • Following all existing and new guidance provided by WorkSafe BC.
  • Staff working in public areas, and staff areas where physical distancing is difficult, are required to wear non-medical masks or face covering.
  • No visitors or contractors experiencing signs or symptoms of COVID-19 are allowed on property.
  • Staff experiencing signs or symptoms of COVID-19 are directed to use the BC Self-Assessment Tool and follow its instructions.
  • Company sick policy has been reinforced with staff, with the understanding that they are to stay home if sick; if they become ill at work they are sent home immediately.
  • Human Resources is closely monitoring and tracking staff illness.
  • Mandatory COVID-19-specific training for all staff.
  • All non-essential work travel postponed.
  • Work spaces have been modified to enable staff to maintain distance of 2m/6 ft.
  • Smaller company communal break areas have been closed to reduce gathering, main break areas are open with staff staggering break times to allow for adequate physical distancing.
  • Limit of one person per company vehicle.
  • High touch surface areas are regularly wiped down with a recommended virucide.
  • Easy-access to hand washing and hand sanitizers.
  • Relevant signage and resources are posted throughout staff areas.
  • Task-specific PPE is available, including gloves, masks, respirators and face shields in appropriate locations.

How our operations have adjusted:

  • Operating on reduced hours, facilities and amenities. The list of operational changes can be found here: COVID-19 Update.
  • Visitors are counted and spaced out upon entry. Staff are positioned at key locations to monitor physical distancing. Large groups are required to split up, with a maximum of 6 persons walking together.
  • Doors remain open where possible.
  • Credit and debit accepted; cash is not accepted.