If you have purchased timed entry tickets and are unable to attend on the designated ticket time or date, you may re-book:
- All re-bookings must be made for 8:00pm or later or any time on January 3, 4, 5 and 6. Subject to availability.
- If you wish to re-book prior to January 3 choose a date then select an 8:00pm or later time. If you wish to visit between January 3- 6, select any available time. If there are no tickets available on your chosen date, you will need to select a different date.
- Arrive at the Admission Gate with BOTH your original timed entry tickets and the “Other Admissions” timed entry tickets. Without both sets of timed tickets, you will not be admitted.
- Timed entry tickets will be scanned to ensure that they have not been used for an earlier admission.
If you are unable to use your Christmas timed entry tickets during November 26, 2021 – January 6, 2022:
AFTER Christmas, simply present your unused timed entry ticket and The Gardens will apply the dollar value of that ticket towards the admission price on the day of your arrival. You are not required to re-book a timed entry if you are arriving after January 6, 2022.