If you are have purchased timed entrance tickets and are unable to attend on the designated ticket time and date
Re-booking instructions:
- Select ‘Rebooking’ under the Categories option.
- Select the total number of tickets you need to rebook (note: ticket types are not necessary here).
- Select an available date and time.
- Arrive at the Admission Gate with BOTH your original timed entrance tickets and the Rebooked timed entrance tickets. Without both sets of timed tickets, you will not be admitted.
- Cashier will scan the original timed entrance tickets as proof of payment and to ensure that they have not been used for a previous admission.
If you are unable to use your Christmas timed entrance tickets during our Magic of Christmas season (December 1, 2023 – January 6, 2024), simply present your unused timed arrival ticket and The Gardens will apply the dollar value of that ticket towards the admission price on the day of your arrival. You are not required to re-book a timed arrival if you are arriving after January 6, 2024.
