Accessing The Gardens

Are the gardens family friendly?

Yes! Our walking paths are gradual and easy to tackle, making it easy to explore with little ones.

Are there family washrooms?

All of the washrooms on the grounds are outfitted with baby changing stations for your convenience.

Are strollers available?

Complimentary strollers are available on a first-come, first-served basis from the Visitor Centre ($10 refundable deposit).

Are the gardens wheelchair accessible?

All public areas have wheelchair and scooter accessibility, except a lookout in the Sunken Garden known as “The Mound,” and the path to the wharf. Only motorized and standard wheelchairs are permitted.

  • Complimentary wheelchair rental is available with a $10 deposit. No reservations required.
  • If you wish to rent a motorized scooter, please contact Motion Specialties directly at 250-656-6228 to arrange delivery to The Gardens for your visit.

Garden Etiquette

Can I wear a costume to The Gardens?

No costumes, historical or period dress are permitted at The Gardens.

Can I use a selfie stick?

For the safety and enjoyment of all visitors, selfie sticks are not permitted.

Can I use a tripod?

If possible, we ask you use your tripod as a monopod, and do not block the paths.

Services & Amenities

Can I store my luggage while I visit The Gardens?

Yes, our Visitor Centre can hold luggage and other small items free of charge while you visit The Gardens.

Where is the lost and found?

Please turn in and report any lost items to the Visitor Centre. You can also collect items at the Visitor Centre.

Can I mail a postcard from The Gardens?

Our Visitor Centre sells postage stamps and houses a mailbox for you to mail postcards to friends and family.

If I purchase seeds at the Gift Store, can I bring them back to the United States?

Yes. All Butchart Gardens’ seed is certified to enter the USA. Just ask one of our staff for the regulation sticker.

Are there pay phones?

Pay phones are available in the bus parking lot. If you need help finding a pay phone, please ask a staff member for assistance.

Is there first aid at The Gardens?

Mobile first aid assistance is readily available and we encourage you to accept the help of our well-trained First Aid Attendants. If you experience or witness an injury, mishap or emergency, please notify any staff member immediately, report to our Visitor Centre, or call 250-652-4422. Our staff are well-equipped to assist you with any injury or medical incident and will ensure the incident is properly documented. Band-aids, anti-nausea and other comfort medications are available for sale in the Information Centre.

Planning Your Visit

Do I need to purchase tickets in advance?

No. Tickets are available upon arrival.

Online daily admission tickets are sold at our high season rate. They are not date-specific. Should you purchase these tickets and visit at a time when admission is at a lesser rate, you will be refunded the difference upon arrival.

Tickets do not sell out. Some years, there is an annual Special Event evening that brings us to capacity, but other than that, tickets are always available online and at the gate upon arrival.

Every visitor is welcomed in an efficient and friendly manner. Online tickets do not provide expedited entry.

Remember: to prevent fraud, you will be asked to present the credit card used to purchase these tickets at the admission gate.

Where can I find a map of The Gardens?

You can view our interactive map online, or you can find printed maps at our Visitor Centre, available in 22 languages.

How much is parking?

All parking is free. We accommodate cars, bicycles and RVs. Parking for people with disabilities is also available.

What if we’re arriving by boat?

Our dock is designed for dinghy docking. All dinghies must depart the dock before The Gardens close. Please refer to our mooring diagram before your arrival. For local marina information and UTM coordinators, refer to our wharf information PDF.


Can I bring my dog?

Pets are welcome at The Gardens, provided they are on a short leash. Our Visitor Centre sells leashes ($7.99) and offers complimentary doggie bags, and you’ll find five water fountains designed for your pet throughout The Gardens. Only guide dogs can be accommodated on boat tours or inside our restaurants. We recommend keeping pets at home or in your vehicle, with windows open enough to allow ventilation, during the Saturday Fireworks shows.

Where can I picnic at The Gardens?

Our designated picnicking areas are adjacent to the main parking lot and on the concert lawn.

What happens if it rains?

If it rains—or will rain imminently!—our staff distribute hundreds of umbrellas throughout the grounds and parking lots so you can borrow one and stay dry.