Start Your Visit

Don’t know where to start? Stop by the Visitor Information Centre for a map (available in 22 languages!), and speak with one of our helpful staff who can answer your questions, or upgrade your ticket to a 12 month pass. Take advantage of our complimentary luggage storage, rent a wheelchair or pushcart for your visit, or inquire about a missing item at the lost and found.

Plant Identification Counter

Our Staff is happy to answer horticultural questions. To maintain the graciousness of a private garden, we leave most plants unlabelled.

Waterwheel Square


Whether you arrive by car or bus, Waterwheel Square is the home to our Visitor Information Centre, Seed & Gift Store and Coffee Shop.